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Privacy Policy

The RACAD/W2P  Privacy Policy applies to Racad Tech, GOePOWER, RACAD/W2P  Solutions, RACAD/W2P  Shop, RACAD/W2P  Cloud, uDRAW, GoPrint2 and all other Racad/RACAD/W2P  related properties, and all of its corporate affiliates, including subsidiaries.

In this Privacy Policy, we describe:

Commitment to Privacy

Your privacy is important to us. To better protect your privacy, we provide this Privacy Policy to explain how your information is collected (both online and off-line) and used, and to explain the choices you can make about the way your information is shared.

RACAD/W2P  does not sell or share the Personal Information (defined herein) it collects from you with third parties, except as described in this Privacy Policy.
This Privacy Policy covers the information practices of RACAD/W2P  and applies to information submitted and collected by, through, or via: (i) an RACAD/W2P  website which includes a reference to this Privacy Policy on the applicable homepage; (ii) any software owned, developed, sold or marketed by RACAD/W2P ; or (iii) any products or services offered by RACAD/W2P , whether hosted by RACAD/W2P  or a third party (collectively, the “Channels” or individually, the “Channel”), and to information collected off-line by RACAD/W2P . This Privacy Policy may be subject to any specific and applicable RACAD/W2P  affiliate privacy policy and our privacy practices may vary as required by local law.

The Information We Collect

Personal Information: If you wish to contact RACAD/W2P , we typically ask you to provide personal data, such as your name, address, contact phone numbers, and email address. This information helps us to reply to you. To use certain Channels, you may be required to complete a registration form and provide contact information (such as name and email address). If you are making a purchase online, we will also require your credit/debit card information, expiration date, billing address, shipping address and related information. We also may ask for your date of birth to register for online forums. You may also provide additional personal data that you choose to include in an email that you send to us, via a Channel or through a resume you submit in connection with your interest in working for RACAD/W2P . All of the above personal data, as well as any other such personal data that you choose to provide to us, are collectively referred to as “Personal Information” in this Privacy Policy. If you refuse to provide the Personal Information that RACAD/W2P  requires in order for RACAD/W2P  to provide you with a product, service or information, you may not receive the product, service or information.

Non-Personal Information: You may provide certain non-personal information to us, such as the products you are using, your company name, your role with your company, certain electronic information collected through cookies or other similar means, other information in connection with a support request for one of our products, or any other information that you provide or we collect that is not Personal Information. All of this information is collectively referred to as “Non-Personal Information” in this Privacy Policy.

How We Collect Information

There are a number of ways in which RACAD/W2P  may collect Personal Information from you. Personal Information may be collected if you provide Personal Information in connection with using a Channel, including ordering a product or service, a webinar registration, Channel forms, faxes, surveys, product registrations, such as registrations associated with the installation of software, use of online tools or programs, responses to mailed materials, subscription to our newsletter and other publications, participation in contests, telephone calls, Channel forums and message boards, and in person, such as at trade shows or other events. In addition, RACAD/W2P  may collect aggregate Non-Personal Information from the Channels that customers access or visit through the use of cookies, clear GIFs and website logs, as described below.

Cookies: RACAD/W2P  may collect Non-Personal Information and certain Personal Information through the use of cookies. A cookie is a small file that a website puts on a user's computer or mobile device. This file identifies specific information about previous visits to the website. The cookie may store the user's country, language, an assigned random session ID, name and address information or the Internet Protocol (“IP”) address associated with a user’s computer. RACAD/W2P  may use cookies for a variety of purposes, including without limitation: (i) to track the number of users to an RACAD/W2P  website over time; (ii) to recognize repeat visits to an RACAD/W2P  website; (iii) to facilitate online navigation and online shopping; (iv) to track pages visited during a single online session, analyze trends and gather broad demographic information; (v) to adjust the presentation of an RACAD/W2P  website to make it more effective; (vi) to store user preferences; (vii) to record session information, user-specific information (such as the pages the user accesses or visits) and past activity at an RACAD/W2P  website; (viii) to alert users to new Channels that we think might be of value; and (ix) to market products and services to users. RACAD/W2P  may link the Non-Personal Information it collects by the use of cookies to specific Personal Information. Some of our partners may use cookies on the RACAD/W2P  websites. However, we have no access to or control over those cookies.

The length of time a cookie will remain on your computer or mobile device depends on whether it is a persistent or session cookie. Session cookies will only remain on your computer or mobile device until you stop browsing. Persistent cookies remain stay on your computer or mobile device until they expire or are deleted.

Most browser applications allow you to block or limit the use of cookies. Consult the help menu of your browser application for details. If you block the use of cookies, you may not be able to use some of the features on an RACAD/W2P website.For additional information regarding RACAD/W2P ’s use of cookies, please refer to the applicable Cookie Policy of the site that you are visiting.

Clear GIFs: Clear GIFs are small graphic images (in GIF or other image format) placed on a webpage, web-based document, or in an email message. Clear GIFs are invisible to the user because they are typically very small (e.g., only 1-by-1 pixel) and either transparent or the same color as the background of the webpage, document or email message. We do not use clear GIFs to collect Personal Information about you. We may, however, use clear GIFs to capture Non-Personal Information, such as statistical usage information for pages, features or other elements on the Channels or through RACAD/W2P  email messages that are delivered to you. We may correlate this information to a user to personalize user experience and for statistical analysis of user experiences on the Channels or in our emails.

Website Logs: RACAD/W2P  may collect Non-Personal Information in the form of website logs (collectively “Logs”). These Logs are files that record activity on the Channels and gather statistics about users’ activities, such as how many users have visited the Channels, how often, how many “hits” a particular webpage has received, type and quality of the user’s Internet connection to the Channels, and identification of the user’s hardware and software. The entries comprising the Logs may contain IP addresses, user IDs, and identification of the Internet service provider that provides your connection to the Internet. Generally, we use the Logs to operate and improve the Channels, to identify the popularity of certain features, to assist with internal marketing and demographic studies, and to enable us to assess overall efficiency and activity on the Channels.

Communications Within the Channels: RACAD/W2P  may collect information that you submit when posting messages through a Channel forum. Any user communications within the Channels, such as on the forums, should not be considered private and such communications may be viewed and saved by others. RACAD/W2P  is under no obligation to monitor user communications but reserves the right to act on reports of misconduct or abuse of communications privileges. Because communications may be widely viewed and/or heard, we caution users to avoid revealing any Personal Information on the Channel forums.

How We Use Information

Information that we collect may be used for the purposes described in this Privacy Policy, and we will retain your information as required by applicable law, agreement or other contractual obligation, or in accordance with our policies and procedures, provided that our policies and procedures are consistent with applicable law. See Privacy Policy Updates for more information on how we provide notice if our privacy practices change.

When you provide us with your Personal Information or Non-Personal Information, we may use such information for a number of purposes including to:

• Process an order you place for a product or service;
• Respond to your questions;
• Provide technical and customer support;
• Provide you with product news, promotions, and newsletters, including information about events, seminars, updates and helpful tips regarding the products and services of RACAD/W2P and its partners. Such messages may be provided by email, over the telephone and direct mail. And, if you agree beforehand, via SMS text messaging or social media, such as Facebook or Twitter;
• Enable online shopping;
• Enable you to participate in contests;
• Send you special promotions and commercial advertisements;
• Contact you with surveys to help us improve the way we do business;
• Send you information regarding the products and services of RACAD/W2P and its partners;
• Allow you to sign up for online services and register products;
• Create and maintain reseller partnerships;
• Notify you about administrative matters relating to the Channels and the products and services of RACAD/W2P and its partners;
• Improve the products and services of RACAD/W2P and its partners and the way we do business;
• Review and, if appropriate, respond to a request to work for RACAD/W2P ; and
• Improve the functionality and performance of the Channels and services through the use of cookies, clear GIFs and website logs as described above.

Personal Information may be combined with Non-Personal Information. Information collected online may be combined with information collected off-line. Personal Information may be enhanced or merged with data from third parties for the purposes of marketing products or services that may be of interest to you.

How We Share Your Information

RACAD/W2P  may share your information, including Personal Information, within RACAD/W2P  or with any unaffiliated third party, including, for example, our payment processing providers, website analytics companies, and CRM service providers. In addition, RACAD/W2P  may share such information with its partners, including independent vendors, suppliers, licensors, contractors, distributors, resellers, dealers, OEMs and other parties who have a business relationship or a potential business relationship with RACAD/W2P .

Fulfillment of Products and/or Services Provided by or for RACAD/W2P :RACAD/W2P  may retain other companies and individuals to perform certain functions on our behalf. Examples include, but are not limited to: (i) companies that host or help to administer the Channels; (ii) companies that help to process an order for a product, which may include completing the order, obtaining export clearance, or arranging for shipping and handling; (iii) companies that provide payment and billing services; (iv) companies that conduct surveys or assist RACAD/W2P  in its promotional activities such as contacting you by email or over the telephone; (v) shipping companies that deliver products, third party advertisers or promotional partners who provide a product or service to you; (vi) customer support specialists; (vii) web hosting and internet service providers; and (viii) data analysis firms. Any such third parties who are involved in these activities are authorized to use the information that is collected by and/or disclosed to them for purposes of fulfilling their contractual obligations to RACAD/W2P , fulfilling any obligations owed to you and to the other individuals who access and use the Channels or services, or as otherwise permitted in this Privacy Policy. RACAD/W2P  requires that any such third parties protect the confidentiality of Personal Information they collect or have access to in the course of their engagement by RACAD/W2P .

Marketing Materials: From time to time, RACAD/W2P  may share your Personal Information with other companies, so that these third parties may provide you with a special offer or promotion that we think you may find valuable. Unless you specifically tell us that you do not want to receive these special offers, we may share your Information. See how you can opt-out, to tell us that you do not want us to share your Personal Information for these purposes.

Sale or transfer of information: In the event of a merger, acquisition, spin-off or other transaction related to RACAD/W2P , an RACAD/W2P  business unit or a portion of RACAD/W2P ’s assets, RACAD/W2P  may transfer the information collected from you, including Personal Information, to the surviving party, acquiring party or other party related to the transaction.

Compliance with Law and Fraud Protection: RACAD/W2P  reserves the right to disclose the information it collects from you if RACAD/W2P  believes in good faith that such disclosure is necessary to comply with applicable law or a legal process, to avoid liability for RACAD/W2P  and/or its agents and partners, and/or to protect the rights and property (including intellectual property) of RACAD/W2P  and others, including RACAD/W2P ’s agents, partners and customers. Further, RACAD/W2P  may disclose the information it collects if RACAD/W2P  suspects that an individual or entity has provided fraudulent or illegal information, has committed an illegal, fraudulent or wrongful act or omission, has attempted to pose as someone else, or has attempted an unauthorized use or access of any computer system or website.

PCI & Data Security Standard

The Payment Card Industry Data Security Standard (PCI DSS) is a set of industry-mandated requirements for any business that handles, processes, or stores credit cards – regardless of the business's size or location. The PCI Security Standards Council was founded by 5 of the major card brands, and they each share equal responsibilities in the council's work.

When applicable, ecommerce related exchanges on our platforms follow the PCI DSS standard.  RACAD/W2P is PCI DSS compliant which means that our security policies, and procedures meet the requisite standard.

RACAD/W2P does not store any credit card information but uses a validated Level 1 PCI DSS compliant service provider.

Commitment to Data Security

We currently use the Apache SSL Web Server to protect the information that you provide to us through our website. Secure Sockets Layer (SSL) encrypts information and keeps the data private and confidential between your computer and the Racad/W2P servers. This technology helps to make it safer to transmit your credit card number over the Internet.

Our solutions are PCI compliant which means that our servers do not hold financial information on our servers. Instead, we send that information directly to the payment providers so that money is deposited directly into the sellers’ account. We follow generally accepted industry standards to protect the personal information and email addresses submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute confidentiality or security.

The information Racad/W2P  collects may be collected, transferred to, stored and processed in the Canada and any other country in which Racad/W2P and its agents and partners maintain facilities. The data protection and other laws of Canada and other applicable countries might not be as comprehensive as those in your country, but we will continue to abide by this Privacy Policy. If you do not agree to this provision, do not provide information to us.

Third Party Links

Some RACAD/W2P  websites may contain links to other websites. Please be aware that RACAD/W2P  cannot control and is not responsible for the information collection practices of such websites, which may differ from those of RACAD/W2P . When you leave an RACAD/W2P  website, we encourage you to read the privacy policies of each website that you visit before providing any information to such websites.

Data Subjects’ Rights for GDPR

In the course of providing our service, RACAD/W2P may process personal data on your behalf. In order to outline specifics of how we will perform this processing and what our obligations are as well as the obligations of our users/customers, we encourage to have a Data Processing Agreement (DPA) in place with anyone that uses our service and requests it. This document will form part of a contract of service with RACAD/W2P (as the Data Processor) and our users/customers (as the Controllers). The DPA reflects the parties’ agreement with regard to the processing of personal data performed using our service.

Upon RACAD/W2P’s receipt of the validly completed and signed Agreement, this Agreement shall be in full force and effect.

If you are located in the European Union, and you would like to contact our Data Protection Officer, or exercise data subject rights available to you under the EU General Data Protection Regulation, commonly referred to as the GDPR, which may include access, updating, rectification, and/or deletion of your Personal Information, you can do this as described under the section “How You Can Access and Correct Your Information”. Additionally, you have the right to lodge a complaint with supervisory authorities where your data have been processed in a way that does not comply with the GDPR.

Our Commitment to Children's Privacy

Protecting the privacy of the very young is especially important. For that reason, we do not collect or maintain information through the Channels from those we actually know are under 13, and no part of the Channels are structured to attract anyone under 13. If RACAD/W2P  becomes aware that any person submitting Personal Information to us is under the age of 13, we will delete that Personal Information.

How You Can Access and Correct Your Information

You can request access to correct your Personal Information by contacting us at the following:

Email: info@racadtech.com
Mailing Address:
Web to Print Solutions by Racad Tech
45066-5845 Yonge St.,
Toronto ON, Canada  - M2M4K3

You may correct factual errors in your Personal Information by sending us a request that credibly shows error. RACAD/W2P reserves the right to verify your identity before granting access to this information or making corrections, and reserves the right to deny access to anyone who does not confirm their identity to RACAD/W2P ’s satisfaction.

How You Can Opt-Out

You have choices about how your information is used by RACAD/W2P  and shared with third parties. For any commercial emails that you receive from RACAD/W2P , you have the option to unsubscribe from those messages by following the instructions in the applicable email. You may also opt-out by sending an email to info@racadtech.com by including in the subject line of your message, “Request to Delete Information”. Please note that if you unsubscribe, but later request to receive commercial emails from RACAD/W2P , you will receive these commercial emails and be subject to this Privacy Policy, but will continue to have the right to unsubscribe again if you desire.

If you do not want RACAD/W2P  to share your Personal Information with third parties so that they may send you information concerning products or services that we believe may be of interest, you may opt-out by sending an email to info@racadtech.com by including in the subject line of your message, “Request to Delete Information”.

Please note that your opt-out rights only apply as described above. RACAD/W2P  may still use and share your information as described in this Privacy Policy to, for example, perform a contract with you, send you administrative, transactional or relationship messages concerning a product or service you order, otherwise fulfill orders you make, or as required by law. See how we share your information for further details. In addition, if your information already has been shared with a third party, like an RACAD/W2P  partner, and you no longer wish to receive commercial emails from that party, you must follow the unsubscribe instructions from the applicable third party.

How to Contact Us

We welcome questions or comments about our Privacy Policy. You may also contact us if you feel that your information is used in a way inconsistent with this Privacy Policy. You can do this by contacting us as follows:

Email: info@racadtech.com
Mailing Address:
Web to Print Solutions by Racad Tech
45066-5845 Yonge St.,
Toronto ON, Canada  - M2M4K3

Privacy Policy Updates

RACAD/W2P  may revise its Privacy Policy from time to time. Please revisit this site on a regular basis to check for any revisions and RACAD/W2P ’s then-current Privacy Policy. When we post changes to this Privacy Policy, we will revise the updated date at the bottom of this Privacy Policy.

We currently use the Apache SSL Web Server to protect the information that you provide to us through our website. Secure Sockets Layer (SSL) encrypts information and keeps the data private and confidential between your computer and the Racad Tech Web to Print Shop / GOePOWER servers This technology helps to make it safer to transmit your credit card number over the Internet.

Our solutions are PCI compliant which means that our servers do not hold financial information on our servers. Instead, we send that information directly to the payment providers so that money is deposited directly into the sellers' account. We follow generally accepted industry standards to protect the personal information and email addresses submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute confidentiality or security.